FAQ

Read our FAQ and get the information you need.

Tickets will be available for booking through this website or at the entrance (unless we are at capacity). Tickets purchased on unauthorized websites or through scalpers will not be honored.
The experience should typically last between 45 and 60 minutes.
Yes, we are wheelchair accessible. There are a few rooms with slanted floors that are not as accessible but those can be bypassed on your visit.
As stated in our Terms & Conditions, all tickets are final sale and non-refundable. Additionally, merchandise items cannot be exchanged.
No, animals are not allowed inside the museum, except for service animals.
No, food and drinks are not allowed in the museum.
Tickets are not required for children who are ages four and younger. They can enter MOI for free!